Numbers to save
| Number | What it's for |
|---|---|
| 911 | Emergencies that put life, health or property at risk. Free, 24 hours, all year. Routes calls to police, fire, paramedics or civil protection. |
| 089 | Anonymous reports, 24 hours, all year. |
According to the Yucatán government, the emergency service covers all 106 municipalities in the state.
Natural hazards: weather and Civil Protection
Yucatán has a state integrated risk-management program covering weather events (heavy rain, cyclones) and other hazards, with preparedness measures and temporary shelters when needed. In the rainy and hurricane season, check alerts from Mexico's National Weather Service and Civil Protection before heading out.
Practical precautions on day trips
- At cenotes: wear a life jacket if you're not a confident swimmer, don't jump into restricted areas and follow the site's instructions.
- On boats: wear a life jacket and listen to the captain; don't approach crocodiles or feed wildlife.
- Heat: drink water constantly and seek shade; heatstroke is one of the most common risks for visitors.
- Your belongings: carry only what you need and keep digital copies of your documents.
- Formal services: book with agencies that tell you in writing what's included, as Profeco, Mexico's consumer protection agency, recommends.
Mary Tours contact details
If you're traveling with Mary Tours, save the office phone and address: Calle 61 #518-B, between 62 and 64, Centro Histórico, Mérida. Every tour leaves from there and returns the same day.
Fun facts
- Yucatán's 911 service covers all 106 municipalities in the state.
- 089 lets you report crimes anonymously.
- The state risk program includes temporary shelters for emergencies.
Related tours
Cenotes · 7 h
The four cenotes of Santa Bárbara
Four different cenotes and a lunch made by hand
from $1,450 MXN per person
See itinerary
10:00 AM – 5:00 PM · daily
- 10:00 AM Departure from the office — An hour on the road to Homún, through the ring of cenotes.
- 11:00 AM Cascabel cenote — Closed, cave type. You descend inside and the water sits in half-light: the most striking of the four.
- 11:30 AM Chaksikín cenote — Semi-open. You go down between limestone walls painted with Maya-themed murals.
- 12:00 PM Xooch cenote — Semi-open, with a shaft of light that falls straight onto the water mid-morning.
- 12:30 PM Pool Cocom cenote — Open and surrounded by vegetation. You swim along a channel out to the wide part.
- 1:30 PM Regional lunch — Home cooking with hand-made tortillas. Plenty of time to eat without rushing.
- 4:00 PM Back to Mérida — An hour back, arriving around five.
Included: Transport, Certified guide, Entry to all four cenotes, Regional lunch
Not included: Drinks with lunch
Nature · 9 h
Celestún and the pink flamingos
The largest flamingo colony in North America
from $1,600 MXN per person
See itinerary
8:00 AM – 5:00 PM · daily
- 8:00 AM Departure from the office — An hour and a half west, out to the port.
- 9:30 AM Boat ride — Flamingo and bird watching, the mangrove tunnel, the freshwater spring and the Maya bath on the sandbar.
- 11:00 AM Lunch by the beach — Fish, octopus or shrimp from the gulf, at a table facing the sea.
- 1:00 PM Free time on the beach — Almost three hours to swim, walk the shore or do nothing at all.
- 4:00 PM Back to Mérida — Arriving around five.
Included: Transport, Guide, Boat ride, Lunch from a set menu
Not included: Drinks
Archaeology · 11 h
Chichén Itzá, Izamal and Valladolid
Four stops in one day, and none of them rushed
from $1,200 MXN per person
See itinerary
8:00 AM – 8:00 PM · daily
- 8:00 AM Departure from the office — An hour on the road to Izamal. The guide uses the drive to set up what comes next.
- 9:00 AM San Antonio de Padua Convent — The story of the 16th-century Franciscan convent told in its atrium, then free time to walk the yellow town.
- 11:15 AM Chichén Itzá — Guided walk through the Temple of Kukulkán, the Sacred Cenote, the Ball Court, the Tzompantli and the Jaguars and Eagles platform.
- 1:45 PM Regional lunch in Kaua — Buffet of Yucatecan dishes: cochinita, relleno negro, lime soup and meat-free options.
- 3:00 PM Selva Maya cenote — The swim lands exactly when the sun is at its worst. Changing rooms and showers on site.
- 4:20 PM Valladolid — Francisco Cantón Rosado park with its original railings, the church of San Servacio and the murals in the town hall.
- 8:00 PM Back in Mérida — We drop you off where the day started.
Included: Air-conditioned transport, General culture guide, Regional buffet lunch
Not included: Chichén Itzá entrance, Cenote entrance, Drinks
Frequently asked questions
What's the emergency number in Yucatán?
911, free, 24 hours a day, 365 days a year.
How do I make an anonymous report?
Call 089, which also runs 24 hours all year.
Where can I check weather alerts?
With Mexico's National Weather Service and Yucatán Civil Protection.
What precautions should I take at cenotes?
Wear a life jacket if you're not a strong swimmer, stay in permitted areas and follow the site's instructions.
