Step by step
- Pick a tour or transfer. Check the itinerary, what's included and what's extra. You can open the full itinerary in the catalogue on this page.
- Message on WhatsApp. The "Book" button opens a chat with your request already filled in: tour, date, number of people, name and phone.
- Confirmation. You'll hear whether there's space, usually the same day.
- Deposit. You pay at least 50% of the tour (or the full amount) using your preferred method. Payment details are agreed on WhatsApp and stay in writing there.
- Tour day. You show up at the office in downtown Mérida (or the agreed pickup point) and pay the balance before boarding.
What to have ready when you message
- The tour you're interested in and a date (or two options).
- How many people, and whether there are children.
- Where you're staying, in case it's on the way for pickup.
- Whether you need an invoice.
- Any special needs: mobility, diet, pregnancy.
From this page, bookings are for groups of 4 or more, and the Bacalar, Isla Mujeres and Tulum trips come with a per-person coupon.
Cancellations and date changes
Read this before you pay. Under the Mary Tours booking policy:
- There are no refunds for cancellations by the customer, full or partial.
- There's also no refund for parts of the tour you choose to skip, or if you don't show up without notice.
- You can try to change the date, as long as there's space on the new departure and no costs have already been paid to suppliers. Message as soon as you know you can't make it.
Profeco, Mexico's consumer protection agency, recommends getting the cancellation, payment, deposit and refund terms in writing before booking any tourism service. This is exactly that information.
Your rights as a tourist
Mexico's General Tourism Law recognizes your right to useful, accurate and truthful information in advance, to receive services under the agreed conditions and to ask for documents that prove them. Keep the WhatsApp conversation where your booking was confirmed and your deposit receipt: they're your record.
Fun facts
- A booking is only valid once confirmed through the official WhatsApp or at the office.
- Payment details stay in writing in the same WhatsApp conversation.
- If you don't show up without notice, the service counts as provided.
Related tours
Archaeology · 11 h
Chichén Itzá, Izamal and Valladolid
Four stops in one day, and none of them rushed
from $1,200 MXN per person
See itinerary
8:00 AM – 8:00 PM · daily
- 8:00 AM Departure from the office — An hour on the road to Izamal. The guide uses the drive to set up what comes next.
- 9:00 AM San Antonio de Padua Convent — The story of the 16th-century Franciscan convent told in its atrium, then free time to walk the yellow town.
- 11:15 AM Chichén Itzá — Guided walk through the Temple of Kukulkán, the Sacred Cenote, the Ball Court, the Tzompantli and the Jaguars and Eagles platform.
- 1:45 PM Regional lunch in Kaua — Buffet of Yucatecan dishes: cochinita, relleno negro, lime soup and meat-free options.
- 3:00 PM Selva Maya cenote — The swim lands exactly when the sun is at its worst. Changing rooms and showers on site.
- 4:20 PM Valladolid — Francisco Cantón Rosado park with its original railings, the church of San Servacio and the murals in the town hall.
- 8:00 PM Back in Mérida — We drop you off where the day started.
Included: Air-conditioned transport, General culture guide, Regional buffet lunch
Not included: Chichén Itzá entrance, Cenote entrance, Drinks
Cenotes · 7 h
The four cenotes of Santa Bárbara
Four different cenotes and a lunch made by hand
from $1,450 MXN per person
See itinerary
10:00 AM – 5:00 PM · daily
- 10:00 AM Departure from the office — An hour on the road to Homún, through the ring of cenotes.
- 11:00 AM Cascabel cenote — Closed, cave type. You descend inside and the water sits in half-light: the most striking of the four.
- 11:30 AM Chaksikín cenote — Semi-open. You go down between limestone walls painted with Maya-themed murals.
- 12:00 PM Xooch cenote — Semi-open, with a shaft of light that falls straight onto the water mid-morning.
- 12:30 PM Pool Cocom cenote — Open and surrounded by vegetation. You swim along a channel out to the wide part.
- 1:30 PM Regional lunch — Home cooking with hand-made tortillas. Plenty of time to eat without rushing.
- 4:00 PM Back to Mérida — An hour back, arriving around five.
Included: Transport, Certified guide, Entry to all four cenotes, Regional lunch
Not included: Drinks with lunch
Coupon −$300 MXN per personCaribbean · 17 h
Bacalar, the lagoon of seven colours
Seventeen hours for water that changes colour every metre
from $2,800 MXN per person
See itinerary
5:00 AM – 10:00 PM · daily
- 4:45 AM Boarding — We leave from the downtown office. If your accommodation is on the way, we collect you there — agreed beforehand on WhatsApp.
- 5:30 AM Drive to José María Morelos — Two hours. Fifteen minutes there for toilets and to stretch your legs.
- 7:30 AM Drive to Bacalar — Two and a half hours more, now crossing into Quintana Roo.
- 10:15 AM Boat trip on the lagoon — Pirates’ Channel, Cenote Negro, Cenote Esmeralda and Bird Island, with an explanation of the stromatolites and the ecosystem.
- 12:15 PM Lunch — Lunch in the town, beside the lagoon.
- 1:30 PM Bacalar magic town — Three and a half hours free: the San Felipe fort, the square, the piers, the cafés and the crafts.
- 5:00 PM Back to Mérida — Five hours back, with a stop halfway. Arriving around ten.
Included: Transport, Guide, Boat trip, Lunch
Not included: Drinks
Coupon −$300 MXN per personCaribbean · 17 h
Isla Mujeres
Playa Norte, which makes every list for a reason
from $2,500 MXN per person
See itinerary
5:00 AM – 10:00 PM · daily
- 4:45 AM Boarding — We leave from the downtown office. If your accommodation is on the way, we collect you there — agreed beforehand on WhatsApp.
- 5:30 AM Drive to Valladolid — Two hours on the motorway, with a fifteen-minute stop.
- 7:45 AM Drive to Puerto Juárez — Two more hours to the pier in Cancún.
- 10:00 AM Isla Mujeres — Sailing the Caribbean, snorkelling at the reef with gear included, a stop at Playa Norte, buffet lunch at the beach club and free time in town.
- 6:00 PM Back to Mérida — Four hours back, with a stop halfway.
Included: Transport, Guide, Boat transfer, Snorkelling gear, Lunch
Not included: Environmental tax, Shopping on the island, Extra drinks
Frequently asked questions
How much do I pay to book?
At least 50% of the tour price, or the full amount. The balance is paid on the day, before boarding.
Can I cancel and get my money back?
No. Mary Tours' policy doesn't include refunds for customer cancellations, but you can try to change the date.
When is my booking confirmed?
Usually the same day you message on WhatsApp.
Can I book in person?
Yes, also at the office on Calle 61 in Mérida's historic center.
